Frequently Asked Questions (FAQ)

What product do you sell?

We sell an Automatic Retractable Dog Leash designed for small and medium dogs. Some variants also include a matching dog collar.

What material is the leash made of?

The leash is made from high-quality ABS plastic, designed to be lightweight, durable, and comfortable to hold.

Is the leash retractable?

Yes. The leash features an automatic telescopic design that stretches and retracts smoothly, giving your pet freedom while staying under control.

Does the leash have a lock or brake system?

Yes. It includes a one-button braking and locking system, allowing you to stop or control your pet’s movement with one hand.

What leash lengths are available?

The leash is available in 3 meters and 5 meters, depending on the selected variant.

What sizes are available?

  • Small size: 17.5 × 9 × 4.8 cm
  • Large size: 18.5 × 11 × 5 cm

Are collars included?

Some variants include a collar. Available options are:

  • Leash only
  • Leash + small collar
  • Leash + medium collar
  • Leash + large collar

Please check the product variant before placing your order.

What colors are available?

Available colors include:

  • Dream Purple
  • Sunshine Orange
  • Mint Green

Both standard and explosion-proof versions are available in selected lengths.

Is this leash suitable for cats?

Yes, it can be used for cats and small pets, as long as the selected size and strength are appropriate.

Does the product use batteries?

Yes, the product contains a battery (for spotlight versions, if applicable).

What is included in the package?

Depending on your selected option, the package includes:

  • 1 retractable leash, or
  • 1 retractable leash + 1 collar

Do you ship within the USA?

Yes. We currently ship only within the United States.

How long does delivery take?

Delivery usually takes 3–7 business days, depending on location and carrier.

What is your return policy?

Returns are accepted within 7 days of delivery only for defective, damaged, or incorrect items.
Returns are not accepted for change of mind.

How can I contact support?

You can contact us via WhatsApp (text messages only):

WhatsApp: +1 307 310 6981
Calls will not be entertained.